FAQs

Welcome to our FAQ page! Here, we’ve gathered answers to your most common questions to make your experience with Echo of Ease smooth and enjoyable. If you don’t find what you’re looking for, feel free to contact us.

About Echo of Ease

Q: What does "Echo of Ease" mean?
A: "Echo of Ease" represents the ripples of calm, positivity, and healing that we aim to create through our products. Each item is designed to bring peace and mindfulness into your daily life, acting as a gentle reminder to prioritize your well-being.

 

Inspiration and Mission

Q: Why focus on healing and mindfulness?
A: Healing and mindfulness are at the heart of Echo of Ease, inspired by the vision of Dr. Maira Hassan, the founder and creator of every design. Dr. Hassan believes that small, meaningful moments have the power to transform lives. Her mission is to spread positivity and healing to as many people as possible worldwide. Through Echo of Ease, she strives to create products that encourage people to pause, reflect, and embrace peace, making healing and mindfulness accessible to everyone in their everyday lives.

Behind the Scenes

Q: Where are your products made?
A: Our products are created using high-quality materials and designed with intention. We collaborate with trusted partners to bring these ideas to life while maintaining exceptional quality.

Q: What materials are used in your products?
A: We use premium materials like soft fabrics for hoodies and blankets, eco-friendly materials for bags, and durable ceramic for mugs, ensuring quality and comfort in every piece.

Q: Who designs your products?
A: All designs are personally created by Dr. Maira Hassan, blending her passion for healing and positivity with her artistic vision to inspire peace and mindfulness.

Popular Questions

Q: What’s your bestseller?
A: Our cushions and hoodies are customer favorites, loved for their calming messages and elegant designs.

Q: Do you have gift options?
A: Yes! Our products make thoughtful gifts and can be packaged beautifully to celebrate any occasion.

 

Product Highlights

Q: How can your cushions/candles/mugs/hoodies/sweatshirts/blankets help me find peace?
A: Every product is thoughtfully designed to promote relaxation and emotional balance. Whether it’s the calming glow of a candle, the gentle affirmations on a cushion, the cozy comfort of a blanket, or the warmth of a hoodie or sweatshirt, each piece is created to help you feel grounded and at ease. Our products are here to transform your space and daily life into a sanctuary of peace and mindfulness.

Q: What makes your products unique?
A: Each design is personally crafted by Dr. Maira Hassan with the intention of spreading positivity and healing to as many people as possible. Every detail reflects our mission to inspire mindfulness and connection with the heart, mind, and soul.

Q: Can I customize products?
A: At the moment, we don’t offer customization, but stay tuned for future updates!

Tips for Use

Q: Are your candles safe for everyday use?
A: Yes, our candles are made from non-toxic materials. Always trim the wick and avoid leaving a lit candle unattended.

Q: How should I care for my cushion/mug/hoodie/sweatshirt/blanket/bag?

• Cushions: Spot-clean with a damp cloth to maintain their quality and vibrant design.
• Mugs: Hand wash with mild soap to preserve the finish and design.
• Hoodies and Sweatshirts: Machine wash in cold water on a gentle cycle and tumble dry on low heat. Avoid using bleach to protect the fabric and prints.
• Blankets: Machine wash on a gentle cycle and tumble dry on low. For best results, avoid high heat or harsh detergents.
• Bags: Spot-clean with a damp cloth or mild soap. Avoid soaking or machine washing to maintain durability and design integrity.

 

Product Questions

Candles

Q: What’s the best way to use your candles for relaxation?                            A: Place the candle in a quiet, comfortable space, dim the lights, and let             its gentle glow fill the room. Pair it with deep breathing exercises,                   meditation, or your favorite calming activity for a truly soothing                       experience.

Hoodies and Sweatshirts

• Q: What materials are your hoodies and sweatshirts made of?
  A: Crafted from high-quality, soft, and durable fabrics for maximum comfort.

• Q: Are your hoodies and sweatshirts unisex?
  A: Yes, all our designs are suitable for any gender.

• Q: How should I care for my hoodie or sweatshirt?
  A: Machine wash cold and tumble dry low. Avoid bleach for best results.

Blankets

• Q: What sizes are your blankets available in?
  A: They come in standard throw sizes, ideal for cozying up or styling your home.

• Q: Are the blankets machine washable?
  A: Yes, machine wash on a gentle cycle and tumble dry low.

Bags

• Q: Are your bags sturdy enough for heavy use?
  A: Absolutely! Our bags are made to hold books, groceries, or daily essentials with ease.

• Q: How do I care for my bag?
  A: Spot cleaning is recommended, especially for printed designs.

 

Stories and Feedback

Q: Do you have customer stories?

A: Yes, we’re proud to receive heartfelt feedback from our customers. Many share how our products have brought them a sense of peace and positivity, reinforcing our mission to spread healing worldwide.

 

Shipment and Delivery

Q: Do you ship internationally?
A: Yes, we ship worldwide. Shipping times may vary depending on your location.

Q: How long does shipping take?
A: Orders are typically processed within 7-10 business days. Delivery timelines will be shared during checkout based on your location. Please note that different products may arrive separately, as they are printed and shipped from different production facilities.

Order Management

Q: Can I track my order?
A: Yes! Once your order is shipped, we will send you a tracking link via email.

Q: Can I cancel or modify my order?
A: Unfortunately, cancellations or modifications are not available after an order is placed.

 

Contact Information

Q: How can I reach customer support?
A: You can reach us anytime through our Contact Us page, and we’ll get back to you as quickly as possible.

Returns, Refunds, and Exchanges

Q: What is your return policy?
A: We do not accept general returns or exchanges. However, if your item arrives damaged, please contact us within 3 days of delivery for assistance.

Q: How do I report a damaged item?
A: Contact us within 3 days of receiving your order with photos of the damage. Refunds or exchanges will only be processed for damaged goods.

Q: When will I receive my refund for damaged goods?
A: Refunds for damaged items are issued within 7–10 days after approval.

Q: Are exchanges available?
A: Exchanges for damaged goods are available, but the customer must cover shipping costs and 20% of the total amount.